Apple Hits Rewind on Some iPod Nanos

Published: 2005-09-30
If you've just gotten your hands on Apple's new, 'impossibly small' creation, the iPod Nano, you may soon be sending it back.

Customers are finding that the tiny, pencil-thin iPods seem to crack and scratch easily. One Apple customer, Matthew Peterson, took the issue so seriously that he started a website,, to air his grievances and gather the stories of others with a similar problem. He wanted to let Apple know he wasn't happy with his new toy.

Because of the website and the large number of complaints, Apple investigated the problem. The company insists that only a small percentage of Nanos are easily susceptible to cracking and that it isn't an issue with the overall design. Apple has recalled the problem batch of music players and replaced them for anyone with problems. And as for scratching the iPod's screen, the computer maker suggests people shell out more money for a case for the device to prevent that problem.

Matthew Peterson has since taken down his website and replaced it with a letter entitled "Apple Does the Right Thing." At least one person thinks so.

Writer: Michelle Garcia



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Posted by: Anonymous on February 04, 2006
I recently received an iPod nano for Christmas...less than 2 months ago, and already it's been broken. It literally was bent almost in half, by something unknown, seeing as it's been in my backpack the entire time. Plus it has scratches that make it look already old. I hope that it's replaceable, or might just have to complain as well.
Posted by: Anonymous on February 26, 2006
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